From your Developer Dashboard, access the Backoffice admin portal, go to the Settings>General screen, and click the Change link next to your listed timezone
Several people would like to collaborate on workflow solutions in my company. Can I register more than one developer accounts for the same project on my Backoffice site?
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You certainly can add new developer-level users to the same project (called ‘company’ on the Backoffice site), but we don’t recommend sharing accounts.
You can collaborate more effectively if each of you signs up for a free developer account, and you use source control software to share the solution artifacts that the team creates.
My mobile device does not let me install the mobile workflow app. What’s going on?
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The trouble might be that you have installed the demo version of the app, available through the Play Store. You can’t install more than one instance of the same mobile app on a mobile device. Check that the demo version of the Mobilengine mobile app isn’t still installed on your device, and make sure that you remove it before you try to install the developer version of the app.
The other reason might be that you haven’t allowed apps from unknown sources to be installed on your Android device.
If you’re having problems installing the mobile app, refer to our tutorial on the topic, or contact our support staff.
I haven’t received the text message with the download link to install the android mobile app. What should I do?
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Use the link on your developer dashboard and download the Android application package directly.
Why doesn’t my mobile app synchronize with the server?
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By default, push synchronization between the Mobilengine Cloud and the mobile workflow solutions running on mobile devices is turned off. You can modify and fine-tune synchronization settings at your personal Backoffice site, on the Settings>Mobile synchronization screen. Read all about it in our dedicated tutorial.
Can I add another user to my account?
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Sure you can. Otherwise, you wouldn’t be able to test the features of your workflow that require more than one users to be logged in at the same time. All you need to do is access the Backoffice admin portal from your Developer Dashboard, and on the Users screen, click the New user link in the top left corner. This tutorial page has all the details.
However if you’d like to collaborate on a project with developer colleagues, we suggest each of you sign up for a separate account (see the related question below).
What is the difference between the demo mobile app available through the Play Store and the app package that I get when I sign up for a developer account?
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The demo Mobilengine mobile app at the Play Store is populated with four pre-programmed use case packages for demo purposes only. The mobile app available for signed-up developers, on the other hand, is the full and most up-to-date version that you can use to test all your custom workflow solutions.
Which browsers are supported?
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We are continuously working on extending the range of browsers that the Mobilengine Webforms and the Mobilengine Backoffice sites are guaranteed to work on. Chrome 36+ is recommended, but you are safe if you’re using Firefox 32, IE 11, or Safari 7.
Which iPhone OS versions are supported?
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The Mobilengine iPhone application is launching in August 2015, and will support the then-latest version of iOS.
Which Android OS versions are supported?
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Currently, the Mobilengine Android mobile app runs on any version of the Android OS between 4.0 and 5.1.
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